Terms of Service

Last updated: February 25, 2025

Agreement

These terms govern your use of the ITcontractor.co website and provide general information about how we operate. Specific service engagements are governed by separate service agreements executed between ITcontractor.co and the client.

Services

ITcontractor.co provides fractional IT services for remote teams, including but not limited to: IT setup and audits, device management, employee onboarding and offboarding, remote support, security and compliance, and SaaS management.

The specific scope, deliverables, and terms for each engagement are defined in individual service agreements. These website terms do not replace or override any executed service agreement.

Engagement Structure

Our services are typically provided on a monthly retainer basis. Each engagement begins with a discovery consultation to understand your IT environment and needs. Specific terms including:

• Monthly retainer fee and payment terms
• Scope of services and response times
• Duration and termination provisions
• Service level expectations

These are all defined in your individual service agreement prior to the start of any work.

Confidentiality

We treat all client information, system credentials, business data, and IT environment details as strictly confidential. We will not disclose your information to third parties without your written consent, except as required by law or as necessary to deliver the agreed-upon services (for example, coordinating with a hardware vendor you have approved).

Professional Liability

ITcontractor.co maintains professional liability insurance coverage. Details of coverage are available upon request and outlined in individual service agreements.

Limitation of Liability

While we take every reasonable precaution in managing your IT systems, ITcontractor.co’s total liability for any claim arising from our services is limited to the fees paid during the three-month period preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or data loss, except where caused by gross negligence or willful misconduct.

Client Responsibilities

To ensure effective service delivery, clients are expected to:

• Provide timely access to systems, accounts, and information needed to perform services
• Designate a primary point of contact for IT decisions and approvals
• Notify us promptly of any security incidents or urgent IT needs
• Maintain current payment in accordance with the service agreement

Intellectual Property

Any documentation, playbooks, SOPs, or templates created specifically for your organization as part of an engagement are owned by you. General methodologies, tools, and processes developed by ITcontractor.co remain our intellectual property.

Termination

Either party may terminate an engagement as specified in the individual service agreement. Upon termination, we will:

• Provide a complete handoff of all credentials, documentation, and access
• Securely delete or return any client data in our possession
• Make ourselves available for a reasonable transition period

Website Use

The content on this website is provided for informational purposes. While we strive to keep information accurate and up to date, we make no warranties about the completeness or accuracy of website content. Blog posts and resources are general guidance and do not constitute professional advice for your specific situation.

Governing Law

These terms are governed by the laws of the United States. Any disputes will be resolved through good-faith negotiation before pursuing formal remedies.

Changes

We may update these terms from time to time. Changes will be posted on this page with an updated revision date.

Contact

Questions about these terms? Email us at d@itcontractor.co.